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Programs

 "Measuring Library Service Quality: How the academic libraries do it efficiently and effectively" Webinar

On Line
04/02/2020
04/02/2020

Overview

The webinar will introduce the theory of service quality and discuss the results achieved through the widespread application of LibQUAL+.



Objectives

The webinar will provide answers to the following main questions:
  • How can organizations measure library service quality?
  • How can libraries quantify user satisfaction?
  • What are the dimensions of LibQUAL+ and how can it be applied?
  • What changes have libraries implemented, based on their customer survey results?


ًWebinar​ Moderator​

Dr. Martha Kyrillidou
  • Dr. Martha co-developed and established LibQUAL+ as the premiere survey tool for measuring library service quality across the globe. 

Target Audience

​The target audience includes:

  • Academic librarians
  • Stakeholders with a particular interest in service quality
  • Stakeholders with a particular interest in how libraries are transforming their operations.